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Fresher Customer Service in Mumbai

Customer Service Function • Entry Level Jobs • Verified Live Data

High Demand Live Market Report View Recommended Jobs

Report Highlights

142 Verified openings in Mumbai at 3.1L Avg Salary.
Top Employers hiring: Tech Mahindra Ltd, Tech Mahindra Limited, Upraisal People Productivity Performance.
Jobseeker intel: Direct matching keywords, CTC ranges, and expectations.

Sample Average Salary

₹3.1L

Per Annum (Digital Listings)

Active Market Listings

142

Verified Listings in Mumbai

Reviewed by Gauahar Mistri

Practice Lead • Updated: 19 Jun, 2026

₹3.1L Avg

142 openings in Mumbai

Baseline Employer Expectations

Based on live job requirements, here are the core expectations, responsibilities, and tasks typically required for Fresher Customer Service roles in Mumbai:

Responding to customer queries via inbound and outbound calls

Handling customer support tickets through email and chat platforms

Documenting all customer interactions accurately in CRM software

Troubleshooting and resolving basic product or service issues

Escalating complex and unresolved issues to senior support tiers

Adhering to predefined communication scripts and quality benchmarks

Providing detailed information about company products and services

Processing customer orders, forms, applications, and requests

Skills in Demand

Job Seeker Intel

Our engine analyzed 142 active listings in Mumbai to identify the most critical skills requested by hiring managers for Fresher Customer Service roles.

Active Listening Skills

Verbal and Written Communication

Customer Orientation

Problem Solving Abilities

Basic Computer Proficiency

Typing Speed and Accuracy

CRM Software Familiarity

Interpersonal Skills

Time Management

Adaptability and Patience

Empathy and Emotional Intelligence

Multitasking Capabilities

Process

Customer

Voice

International

Can

Service

Excellent

Communication

Skill Demand Frequency

Based on keyword frequency analysis of 142 active listings.

Salary Distribution in Mumbai for Fresher Customer Service

Intelligence model based on 142 verified jobs data. As of 19 Jun, 2026 Data derived from JOBDHA's proprietary A.I Job Engine aggregating real-time jobs from 500+ sources. Actual compensation may vary by employer, experience, and technical expertise. Check your exact salary match →

Salary Range Benchmark (Entry → Expert)

Every figure in this Mumbai report is a verified market truth. Our engine analyzed 142 active endpoints to arrive at these benchmarks. View Methodology

Recommended Job Roles for Freshers

Live Matches

Customer Support Associate

₹ 2.5 - 4 LPA

Assists customers with inquiries, resolves issues, and provides information through various communication channels like phone, email, or chat.

This foundational role requires strong communication skills, making it an ideal entry point for individuals without prior work experience.

Customer Care Executive Client Service Associate Helpdesk Executive

Voice Process Executive

₹ 2 - 3.5 LPA

Manages inbound and outbound customer calls to provide support, resolve queries, and offer information about products or services.

It primarily focuses on verbal communication and adherence to scripts, skills that can be developed through on-the-job training.

Call Center Executive Customer Service Representative Telecalling Executive

Chat Process Associate

₹ 2.2 - 3.8 LPA

Engages with customers via live chat and messaging platforms to address concerns, answer questions, and provide real-time support.

This role is perfect for freshers with strong written communication and typing skills, offering an alternative to voice-based support.

Non Voice Executive Email Support Executive Web Chat Associate

Customer Relationship Officer

₹ 3 - 4.5 LPA

Builds and maintains customer relationships by addressing complaints, processing orders, and ensuring a positive service experience.

Focuses on interpersonal skills and problem resolution, allowing freshers to develop core competencies in client management from day one.

Client Relationship Executive Customer Service Officer Service Desk Analyst

How it works: It scans all verified fresher listings in Mumbai. Our engine aggregates opportunities from 500+ Indian job sources in real-time.

Active Employer Hiring

Tech Mahindra Ltd

Tech Mahindra Limited

Upraisal People Productivity Performance

JustCo

Pluginlive

Hiring Share

Market Demand Level

142 tracked listings in Mumbai

Other Locations

Fresher Customer Service in pune Fresher Customer Service in indore Fresher Customer Service in ahmedabad Fresher Customer Service in bangalore Fresher Customer Service in hyderabad Fresher Customer Service in delhi

Other Entry Level Markets in Mumbai

Fresher – Advertising Fresher – Analyst Fresher – Business Development Fresher – Design Fresher – Ecommerce Fresher – Finance

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